Surfbound Health reviews: what 12 Google reviews actually say

The rating, with its denominator

This is the complete Google listing as Surfbound republishes it, reviewer names partly masked. It is not a sample of the reviews, and nothing has been reordered or condensed.

A rating is a score divided by a count. Both figures are printed here because 12 reviews and twelve hundred reviews would not mean the same thing even at the same average, and the count is the half that is usually left out.

What 12 reviews can and cannot tell you

What the wording keeps returning to

Four themes account for almost every sentence in the set. None of them is about the medicine itself, which is the normal shape of a telehealth review: people review the service they can see.

In their words

Short excerpts from the public listing, lightly trimmed for length and reproduced without the reviewer’s name. No word has been changed. Follow the Google link above to read each one in full, under its own profile.

One thing reviews do not do is specify a product. Some reviewers name a brand medicine when describing what they were sent. Surfbound sells compounded semaglutide and tirzepatide, which are not brand-name products and are not FDA-approved. Read a review for the service, not for the formulation.

The Better Business Bureau file

The BBB is a different measurement from a star rating. It records whether a business has chosen to be accredited, how long the file has existed, and whether complaints have been filed. Here is what the file says as we read it on November 10, 2026.

Accreditation

Not BBB accredited

Rating

Not currently rated

File opened

October 2026

Complaints on the profile

None recorded when we read it

Location on the profile

Tampa, Florida

Alternate name

Open Water Rx LLC

Two of those rows are routinely misread. Accreditation is a voluntary membership standard, not a licence and not a clinical grade, so a non-accredited business is not thereby a bad one. And a business can be unrated simply because the file is new, which is the reason given here, not because of a complaint pattern.

What the file genuinely supports is the absence of a recorded complaint at this point. It does not support a claim that no customer has ever been unhappy.

Where the reviews live, and why that matters

Every review quoted above sits on one platform: the Google Business Profile. There is no Trustpilot page to read. Surfbound states on its review page that its Trustpilot page was deleted and that its Google listing is under a removal request it is appealing.

That is worth knowing whoever you buy from. A review base held on a single platform can be removed, disputed or lost, and a young company has the least protection against it. Keep your own copy of the terms you agreed to, the price you were quoted and the date of each charge. It is the only record that cannot be edited by anyone else.

The guide records the same fragility for every program it covers, which is why the cancellation and refund terms are documented separately from the marketing copy.

If something goes wrong

Reviews describe the good weeks. What decides a refund is the process on a bad one, so the channels and the cutoff are set out here rather than left to be discovered.

If a figure on this page is wrong, use our corrections route. We publish the fix and the date it was made.

The price behind the praise

Reviewers call the pricing reasonable, so it is worth stating exactly what they were paying. As published on November 10, 2026: $169 for each 28-day period on compounded semaglutide, $219 on compounded tirzepatide, and no separate membership fee. The provider review, medication and shipping are included once a prescription is written. Oral semaglutide is a separate formulation at $199 every 4 weeks.

The same figures appear in this guide’s ledger, with the check date attached, on the Surfbound Health profile. For how it sits against the rest of the market, see the comparison and the ranked index.